(01 May 2018)

This policy is primarily designed to give the customer peace of mind and their money back if they are unable to install or activate the product for any reason outside their control within 10 days of purchase.

If a customer has installed, activated and received data from the product, then we ask them to be reasonable in demonstrating that the product did not meet their expectations as presented in the product description at time of purchase.

However, even in such cases, we are able to discuss pro rata refunds to ensure that our customers remain happy. Simply contact support to discuss your concerns.

Reasons For Full Refunds

To put your mind at rest, here are some reasons that this policy will provide a refund for:

How to claim your refund

  1. Submit a ticket to our support team within 10 days of purchase.
  2. If, after working with you, the software is found to be at fault or it cannot be installed for reasons beyond the customer’s control then a full refund will be provided, as long your initial contact is within 10 days of purchase.
  3. Refunds will be subject to a 9% Refund Fee.
  4. Pro rata refund offers are valid only within 7 days of offer.
  5. Refunds are processed Monday through Friday. Any refund requested on a Friday or during holiday periods will be processed the following working day.
  6. After we approve the refund request, the process is executed and controlled by your bank or credit card company. For any billing enquiries after we authorize the refund, please contact your bank directly.
  7. Refunds for cryptocurrency payments are subject to the following conditions:
    • You will be refunded the equivalent amount in USD of your original purchase minus any processing fees.
    • The USD amount will be refunded in the same cryptocurrency used to make the original purchase.


Product Refund Eligibility
FlexiSPY Mobile and Computer Monitoring All Products*
FlexiSPY iPad All Products*
FlexiSPY SMS Tracker All Products*
Renewals or Upgrades All Products*
Installation service Cannot be refunded if the service is used, otherwise refundable.
SMS credits Cannot be refunded
Cryptocurrency payments Cryptocurrency refunds are subject to the refund conditions stated above.
Manual PayPal payments Cannot be refunded
Manual wire transfer payments Cannot be refunded

*FlexiSPY One Month Subscriptions are only refundable within 10 days of purchase.