This policy is primarily designed to give the customer peace of mind and their money back if they are unable to install or activate the product for any reason outside their control.

If a customer has installed, activated and received data from the product, then we ask them to be reasonable in demonstrating that the product did not meet their expectations as presented in the product description at time of purchase.

However, even in such cases, we are able to discuss pro rata refunds to ensure that our customers remain happy. Simply contact support to discuss your concerns

Reasons For Full Refunds

To put your mind at rest, here are some reasons that this policy will provide a refund for:

How to claim your refund

  1. Submit a ticket to our support team within 10 day of purchase.
  2. If, after working with you, the software is found to be at fault or it cannot be installed for reasons beyond the customer’s control then a full refund will be provided, as long your initial contact is within 10 days of purchase.
  3. Refunds are processed Monday through Friday. Any refund requested on a Friday or during holiday periods will be processed the following working day.
  4. After we approve the refund request, the process is executed and controlled by your bank or credit card company. For any billing enquiries after we authorize the refund, please contact your bank directly.


Product Refund Eligibility
FlexiSPY Extreme All Products
FlexiSPY Premium All Products
FlexiSPY SMS Tracker All Products
FlexiSPY iPad All Products
Renewals or Upgrades All Products
Installation service Cannot be refunded if successful, otherwise refundable
SMS credits Cannot be refunded
Manual PayPal payments Cannot be refunded
Manual wire transfer payments Cannot be refunded

Our Installation Service is completely refundable if your device cannot be rooted or jailbroken